Thompson Machinery, your authorized Cat dealer, remains open at all locations operating with regular business hours. As an essential provider, we will continue to sell, rent, and support equipment while being sensitive to our community's needs.
OPEN: MONDAY - FRIDAY, 7:00 AM - 5:00 PM
No matter how things change… no matter what you face in the future…
we will be here…
WE ARE HERE FOR YOU
While all of our stores are returning to our normal business hours, you can still reach us after-hours utilizing the phone number listed for your location
on our website: tmcat.com/contact-us/locations
We will also continue to have several options available to order and receive parts:
►Our Parts Counters will remain open until 5:00 PM weekdays at all Thompson locations and can be reached by contacting your nearest location.
►You may place parts orders online through www.tmcat.com/pcc.
►If you do not want to come to a Thompson facility to pick up your parts, you may elect to use one of our drop boxes located throughout our territory.
►Click HERE for a full list of our drop box locations.
►We can also ship parts directly to your location. Please indicate this preference when placing your parts orders on the phone or online.
We appreciate your patience and understanding throughout these uncertain times. Thank you for your continued trust in Thompson Machinery to be your partner.
For additional COVID-19 updates and information, please visit info.tmcat.com.
At Thompson Machinery, the health and safety of our employees, families, customers, and local communities remains our top priority. We are continually monitoring the rapidly evolving details of the COVID-19 outbreak and its impact on our daily lives. Our goal is to continue to have a safe workplace, while supporting our customers through this crisis by keeping all of our Thompson locations open at this time. However, we are taking significant steps to help protect our employees and to reduce the spread of this virus:
We will continue to have technicians available to service your equipment. Please call your local Thompson branch or visit https://thompsonmachinery.com/contact-us/ for any shop or field service needs.
We will continue to have several options available to order and receive parts:
Our sales reps are dedicated to assisting you with any equipment needs and ensuring that all of your work stays on the right track through these unknown times. However, if you don't see your representative at your office or on your job site as frequently over the next few weeks, please remember that they are only a phone call away.
To find your sales representative's contact information, click HERE
Travel outside our territory or normal place of business is cancelled until further notice. Travel within our territory should be limited when possible and will be authorized only if deemed essential to the business and approved in advance by a member of the Executive Staff. We are asking employees to make use of telephones or video conferencing for regularly scheduled meetings and to limit gathering in groups as much as possible.
Certain jobs may be designated as having the ability to work remotely or from home. The essential job duties of each position will be evaluated on a case-by-case basis at each location, and those employees in positions suitable for remote work will be notified by their manager. Working from home is one easy way to avoid close contact with others and help limit the spread of the virus. Unfortunately, not all positions will qualify for the remote work option.
Cleanliness and Prevention
The U.S. Centers for Disease Control and Prevention (CDC) provides regular updates and recommended guidelines to the public to aid in reducing exposure to the virus. This is expert information and advice from the medical community, and we recommend all employees continue following these updates and practice all appropriate recommendations.
Suggestions from some medical research indicates people might build up their immune systems through a combination of proper rest, diet, and by drinking an ample amount of water. These reports indicate the virus might be flushed into the digestive system where the stomach may have an ability to kill it.
Practice good hygiene:
The company is working to ensure enough sanitizing supplies and gloves are available at all locations for cleaning and we encourage employees in all work areas to practice cleanliness and good housekeeping.
We are continuing to explore ways to reduce the amount of vendor or visitor traffic into our facilities and are avoiding in-person meetings when possible. For associates in customer-facing roles, including salesmen and PSSRs, one-on-one meetings may continue, however we want to be mindful of customer policies regarding social distancing. Our preference is to conduct customer meetings remotely whenever possible or consider using Microsoft Teams or other virtual meeting resources.