Thompson Machinery remains dedicated

to servicing our customers during

the COVID-19 outbreak

Thompson Machinery, your authorized Cat dealer, will remain open at all locations during our normal business hours at this time. As an essential provider, we will continue to sell, rent, and support equipment while being sensitive to our community's needs.



Watch the video below to learn the measures that we are taking to ensure the safety of our employees, families, customers, and communities during these rapidly evolving and unknown times.

COVID-19 UPDATES

March 23, 2020

As the COVID-19 situation evolves, many communities have been placed under “Safer at Home” orders, excluding essential businesses. Thompson Machinery, and all Cat dealers throughout the U.S., are considered essential businesses, as are a large majority of our customers and their operations.



It is the duty of all Thompson employees to ensure our customers have the equipment, parts, and services to ensure our local communities continue to function with basic needs:

  • Electricity, gas, water, and sewage services
  • Power generation for healthcare facilities, banks, etc.
  • Agriculture and livestock farms and services
  • Internet and telecommunications systems
  • Roads, highways, public transportation, and rail
  • Flood control and watershed protection
  • Manufacturing and distribution deemed essential to supply chains, i.e. food and medical



Thompson Machinery will continue to adhere to CDC guidance on social distancing and workplace hygiene, including encouraging work-from-home and allowing employees, when possible, to work on-site in shifts to optimize social distancing in the workplace. At this time, all Thompson locations will be open for business during normal operating hours.



Overall, we will continue to focus on three main goals: (1) doing our part to beat the virus, (2) keeping our customers up and running, and (3) keeping our entire team intact through the crisis.

Thanks to everyone for working as a team and making our communities stronger! Thompson truly is the best Cat dealer, period.

March 22, 2020

At Thompson Machinery, the health and safety of our employees, families, customers, and local communities remains our top priority. We are continually monitoring the rapidly evolving details of the COVID-19 outbreak and its impact on our daily lives. Our goal is to continue to have a safe workplace, while supporting our customers through this crisis by keeping all of our Thompson locations open at this time. However, we are taking significant steps to help protect our employees and to reduce the spread of this virus:



  • We are reminding employees about the importance of proper and frequent hand washing and proper health etiquette when coughing or sneezing.
  • We are increasing the cleaning and disinfecting frequency at all of our locations.
  • We are instructing employees to stay home from work if they feel sick.
  • We are requiring all employees to report any exposure or travel plans that they have.
  • We have some individuals working from home, while others will be working at our branch locations by practicing "social distancing" to ensure we have staff available to service our customers.
  • We are also working with our suppliers to ensure parts and supplies are available when you need them.



SERVICE

We will continue to have technicians available to service your equipment. Please call your local Thompson branch or visit https://thompsonmachinery.com/contact-us/ for any shop or field service needs.



PARTS

We will continue to have several options available to order and receive parts:
  • Our Parts Counters will remain open normal business hours at all Thompson locations and can be reached by contacting your nearest location.
  • You may place parts orders online through www.tmcat.com/pcc.
  • If you do not want to come to a Thompson facility to pick up your parts, you may elect to use one of our drop boxes located throughout our territory.
  • Click HERE for a full list of our drop box locations.
  • We can also ship parts directly to your location. Please indicate this preference when placing your parts orders on the phone or online.



MACHINE, RENTAL, & PRODUCT SUPPORT SALES REPRESENTATIVES

Our sales reps are dedicated to assisting you with any equipment needs and ensuring that all of your work stays on the right track through these unknown times. However, if you don't see your representative at your office or on your job site as frequently over the next few weeks, please remember that they are only a phone call away.
To find your sales representative's contact information, click HERE



We appreciate all your business and look forward to servicing you through these difficult times and during the better days ahead.



March 20, 2020

WE REMAIN OPEN FOR BUSINESS TO SUPPORT OUR CUSTOMERS AND WE REMAIN COMMITTED TO PROVIDING A HEALTHY ENVIRONMENT NOT ONLY FOR OUR EMPLOYEES BUT ALSO FOR OUR CUSTOMERS DURING THIS COVID-19 OUTBREAK

By now, everyone appreciates the seriousness of this COVID-19 virus that is sweeping through the country and is beginning to migrate into Tennessee and Mississippi. No one is immune. We will be following the recommended hygiene procedures prescribed by the Centers for Disease Control (CDC). The recommendations are common sense and just require the discipline to follow them.

As a reminder:

  • “Social distancing” policy: While this seems extreme, it is a good practice to increase the physical distance between yourself and others and to avoid large crowds
  • “No handshake” policy: We understand this is a common form of greeting, but we have implemented a “no handshake” policy in an effort to stop this common means of spreading the virus
  • Continue washing your hands frequently with soap and water
  • Keep your nose and mouths covered when coughing or sneezing (but don’t use your hands!)
  • Keep your hands away from your face (nose, eyes, mouth)
  • Build up your immune system through the best practices for sleep and diet
  • Drink as much water as you can, in hopes of flushing the virus into your stomach which will then kill any virus



In consideration of the above mentioned “social distancing” policy, we are going to close our company break areas to employees. This action will eliminate the use of those spaces as seating and gathering places so there is one less opportunity for the virus to spread within our facilities and among our employees. Vending machines for snacks and soft drinks will continue to be serviced and available for use, but we are asking employees to eat at their work areas or away from the break rooms.



The executive leadership team continuously monitors the Economic Health of the company, and while we hope for only a temporary slowdown caused by the virus, it is the responsibility of all of us to prepare for the worst.



Our goals are simple:

  • Do our part to beat this virus
  • Keep our customers satisfied
  • Keep our entire team intact through this crisis



Finally, there will be days when our values will be tested on a frequent basis, and therefore we must hold firmest on Honesty, Integrity, Respect, Safety, Quality, and Positive attitude.

Thank you for all your efforts and determination.





March 17, 2020

As COVID-19 continues to spread across the United States, we want to let you know what we are doing to safeguard the health and safety of our employees, our customers, and our communities. Ensuring the well-being of employees and providing the highest levels of care and service to our customers are two primary considerations in our planning and decision making around COVID-19. We are following the situation closely and will continue monitoring, to make the best decisions as needed, and will communicate as changes develop.

With these goals in mind, the following guidelines will be implemented immediately:



Travel

Travel outside our territory or normal place of business is cancelled until further notice. Travel within our territory should be limited when possible and will be authorized only if deemed essential to the business and approved in advance by a member of the Executive Staff. We are asking employees to make use of telephones or video conferencing for regularly scheduled meetings and to limit gathering in groups as much as possible.

Remote Work

Certain jobs may be designated as having the ability to work remotely or from home. The essential job duties of each position will be evaluated on a case-by-case basis at each location, and those employees in positions suitable for remote work will be notified by their manager. Working from home is one easy way to avoid close contact with others and help limit the spread of the virus. Unfortunately, not all positions will qualify for the remote work option.



Cleanliness and Prevention

The U.S. Centers for Disease Control and Prevention (CDC) provides regular updates and recommended guidelines to the public to aid in reducing exposure to the virus. This is expert information and advice from the medical community, and we recommend all employees continue following these updates and practice all appropriate recommendations.
Suggestions from some medical research indicates people might build up their immune systems through a combination of proper rest, diet, and by drinking an ample amount of water. These reports indicate the virus might be flushed into the digestive system where the stomach may have an ability to kill it.

Practice good hygiene:

  • Stop handshaking – use other non-contact methods of greeting
  • Clean and wash hands regularly using soap and hot water (20 seconds minimum) or by using alcohol-based hand sanitizers
  • Avoid touching your face, eyes, nose, or mouth
  • Stay clear of anyone who is coughing or sneezing
  • Disinfect surfaces like doorknobs, tables, desks, and handrails
  • Increase ventilation where possible
  • Use video conferencing for meetings when possible
  • Limit food sharing
  • Practice “Social Distancing” – avoid crowds and give others as much space as possible (6+ feet)
  • Stay at home if feeling sick or displaying flu-like symptoms
  • Consult with your doctor about underlying medical conditions that may increase your risks



The company is working to ensure enough sanitizing supplies and gloves are available at all locations for cleaning and we encourage employees in all work areas to practice cleanliness and good housekeeping.



We are continuing to explore ways to reduce the amount of vendor or visitor traffic into our facilities and are avoiding in-person meetings when possible. For associates in customer-facing roles, including salesmen and PSSRs, one-on-one meetings may continue, however we want to be mindful of customer policies regarding social distancing. Our preference is to conduct customer meetings remotely whenever possible or consider using Microsoft Teams or other virtual meeting resources.



Finally, the CDC tracks and reports information about the Coronavirus for U.S. public health authorities and the general public, providing expert advice for those living in the United States. Additional information regarding the virus can be found on the CDC website: https://www.who.int/emergencies/diseases/novel-coronavirus-2019 



The World Health Organization also has an informative webpage on the status of the 2020 Coronavirus outbreak across the globe: https://www.who.int/emergencies/diseases/novel-coronavirus-2019 



Please seek guidance from your manager for any questions about these changes and policies or for clarification about how they will apply to your location, department or individual work assignment. This is a challenging time for the company and for our customers, but we must stay positive, support each other and do our part to ensure the health and strength of our communities.

Please fill out the form below with any additional questions that you have regarding Thompson & COVID-19 plans